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Customer Help

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FAQ

Products

How is your protein water different from traditional protein shakes?

w is your protein water different from traditional protein shakes?A: Our protein water is a more hydrating, convenient, and refreshing alternative to shakes, providing the benefits of protein without the heaviness.

What's the protein content in each bottle of protein water?

There are two options,  2 flavours containing 25 grams per bottle and 2 flavours with 12 grams, 160mg caffeine all flavours containing BCAA.

Are there any artificial flavours or sweeteners in your protein water?

No, our protein water is free from artificial flavours and sweeteners. We prioritise using natural and wholesome ingredients.

Do you offer protein water in different flavours, and what are they?

Yes, we offer a variety of delicious flavours to cater to different preferences. Some of our popular flavours include Arctic Rush, Superberry, Tropical Storm and Rapid Charge. Check our website for the complete flavour range.

Is your protein water suitable for individuals with dietary restrictions, such as gluten-free or lactose-free diets?

Yes, our protein water is designed to be versatile and accommodating. It is often gluten-free and lactose-free, but be sure to review the product label and consult our website for specific dietary information.

Can I purchase your protein water in bulk, and do you offer any discounts for larger orders?

Yes, we offer bulk purchasing options for your convenience. Contact our customer support or visit our website to inquire about bulk pricing and discounts.

Is your protein water suitable for vegetarians or vegans?

Some of our protein water variants may be suitable for vegetarians or vegans, depending on the protein source. Please review our product labels and visit our website for detailed dietary information on each variant. WPI starts from a animal so it’s not vegan friendly.

Can I find your protein water in local stores, or is it available exclusively online?

Our products are available both online and in select local stores. Check our website or contact our customer service for information on store locations near you.

Shipping & Returns

How long does it take for your product to arrive after ordering?

We strive to ship orders within 24 hours. Shipping times vary, but most customers receive their orders within 3-5 business days.

Do you offer international shipping?

No, We currently do not. we hope one day to!

What is your return policy?

If you're not completely satisfied with your purchase, please contact our customer support. We offer a 30-day satisfaction guarantee for all our products.

Flavours

What flavours does your protein water come in?

We offer a variety of delicious flavours, including Superberry, Tropical Storm, Rapid Charge and Arctic Rush. Check our product listings for the full range.

Are artificial sweeteners used in your protein water?

No, our protein water is sweetened naturally with low-calorie sweeteners, ensuring a guilt-free and tasty experience.

Medical & Dietary

Is protein water suitable for people with dietary restrictions or allergies?

Our protein water is allergen-free, making it suitable for most dietary restrictions. Always consult with a healthcare professional if you have specific concerns.

How can protein water benefit my health?

Protein water provides a convenient way to supplement your protein intake, aiding in muscle recovery, weight management, and overall health while keeping you hydrated at the same time.

Is your protein water suitable for individuals with specific dietary needs, like keto or vegetarian diets?

Yes, our protein water is suitable for various dietary needs. It is low in carbs and can be included in keto and vegetarian diets. Always check the nutritional information to ensure it aligns with your specific dietary goals.

Is your protein water recommended for athletes and bodybuilders?

Yes, our protein water is often favoured by athletes and bodybuilders as it provides a refreshing convenient way to meet their protein requirements and not like your traditional protein powders keeping you bloated and feeling sluggish.

Can protein water be included in a weight loss diet?

Yes, many individuals include protein water as part of their weight loss regimen. Its high protein content can help with satiety and muscle preservation during calorie deficits and curbing hunger.

Is your protein water suitable for individuals with specific dietary needs, like keto or vegetarian diets?

Yes, our protein water is suitable for various dietary needs. It is low in carbs and can be included in keto and vegetarian diets. Always check the nutritional information to ensure it aligns with your specific dietary goals.

Are there any added preservatives in your protein water?

No, our protein water is free from added preservatives, making it a clean and healthy source of protein.

What is the calorie content of your protein water?

Each bottle typically contains around 80-100 calories, depending on the flavour and variant.

Does your protein water contain any common allergens like gluten or lactose?

No, our protein water is gluten-free and lactose-free, making it suitable for individuals with these common allergens.

Are there any artificial colours or flavours used in your protein water?

Our protein water is free from artificial colours and flavours. We focus on delivering a clean and natural taste.

Preparation and Usage

How should I best consume protein water for maximum effectiveness?

For best results, it's recommended to consume our protein water as a pre-post-workout recovery drink or as a convenient protein supplement between meals.

Can I mix or dilute the protein water with other beverages or recipes?

Absolutely! Our protein water is versatile and can be mixed with other beverages or used in various recipes. Check our website for creative ideas.

Is it necessary to refrigerate protein water before consumption?

Our protein water is best enjoyed when cold, so refrigerating it before consumption is recommended for a refreshing experience.

Can I heat protein water, or is it meant to be consumed cold only?

Protein water is intended to be consumed cold, and heating it may affect the taste and consistency. We recommend refrigeration, not heating.

How much protein water should I consume in a day to meet my protein goals?

The amount of protein water you should consume depends on your individual dietary and protein intake needs. It's best to consult with a healthcare provider or nutritionist for personalised recommendations.

Are there specific time recommendations for consuming protein water, such as before or after a workout?

Protein water can be consumed both before and after a workout to support muscle recovery and hydration. The timing can vary based on your fitness goals and personal preferences.

Is it suitable to mix protein water with other supplements like vitamins or energy boosters?

While you can mix protein water with other supplements, it's advisable to consult with a healthcare provider or nutritionist to ensure compatibility and safety with your specific dietary needs and health goals.

Storage and Shelf Life

How should I store your protein water, and what is its shelf life?

Store the protein water in a cool, dry place. The shelf life is typically 15 months, but check the bottle for the specific expiration date.

Weight Loss Surgery and Protein Intake

Is protein water suitable for individuals who have had weight loss surgery?

Yes, our protein water can be a convenient and suitable protein source for individuals who have undergone weight loss surgery. However, it's important to consult with your healthcare provider or nutritionist to determine your specific protein needs.

How can protein water benefit those who have had weight loss surgery?

Protein water can be beneficial as it provides a quick, low-calorie, and easily digestible source of protein, which is often important for individuals who have undergone weight loss surgery to meet their dietary requirements.

What type of protein is used in your protein water, and is it easily digestible for post-surgery patients?

We use high-quality premium whey protein isolate, easily digestible, fast absorbing and has the 9 essential amino acids the body needs to function on a daily basis. It is often well-tolerated by individuals who have undergone weight loss surgery.

What type of protein is used in your protein water, and is it easily digestible for post-surgery patients?

We use high-quality premium whey protein isolate, easily digestible, fast absorbing and has the 9 essential amino acids the body needs to function on a daily basis. It is often well-tolerated by individuals who have undergone weight loss surgery.

Are there any dietary guidelines I should follow when incorporating protein water into my post-weight loss surgery diet?

Some individuals do use protein water as a meal replacement, but it's essential to discuss this with your healthcare provider or dietitian to ensure it's suitable for your dietary plan and weight loss goals.

How does protein water help with hydration and protein intake after weight loss surgery?

Protein water combines hydration and protein, offering a convenient way to maintain hydration and meet your protein needs, which is crucial after weight loss surgery.

 Can I consume protein water immediately after my weight loss surgery, or should I wait until a certain point in my recovery?

The timing of when you can start consuming protein water may vary depending on your surgery type and your healthcare provider's recommendations. It's best to consult your healthcare team for specific guidance.

Are there any potential side effects of consuming protein water after weight loss surgery?

While protein water is generally well-tolerated, some individuals may experience minor digestive discomfort. If you encounter any issues, it's advisable to adjust your intake and consult with your healthcare provider.

Are there any potential side effects of consuming protein water after weight loss surgery?

While protein water is generally well-tolerated, some individuals may experience minor digestive discomfort. If you encounter any issues, it's advisable to adjust your intake and consult with your healthcare provider.

Can protein water replace other sources of protein in my post-surgery diet completely?

Protein water can be a valuable addition to your diet, but it's typically not recommended to replace all sources of protein with it. A balanced diet that includes a variety of protein sources is usually encouraged.

Is it necessary to track my daily protein intake after weight loss surgery, and how can I do it effectively?

Monitoring your daily protein intake is important to ensure you're meeting your nutritional needs. Many individuals find it helpful to keep a food journal or work with a dietitian to track their protein consumption accurately.

Yes, we offer a variety of flavours of protein water. However, some individuals may find certain flavours more appealing and easier to tolerate after weight loss surgery, so you can explore different options to find what works best for you.

Monitoring your daily protein intake is important to ensure you're meeting your nutritional needs. Many individuals find it helpful to keep a food journal or work with a dietitian to track their protein consumption accurately.

Can I mix protein water with other liquids or ingredients to enhance its taste or nutritional value?

Can I mix protein water with other liquids or ingredients to enhance its taste or nutritional value?

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